Return Policy

Return Policy

Welcome to Disocal. Customer satisfaction is important to us. This Return & Refund Policy explains the terms under which products purchased from www.disocal.in may be returned, replaced, or refunded.

By placing an order on our website, you agree to the terms of this Return & Refund Policy.

1. Eligibility for Returns

As Disocal products are Ayurvedic healthcare products intended for personal use, returns are accepted only under the following circumstances:

The product received is damaged during transit.
The product received is defective or expired.
You receive an incorrect product.
The product is missing from your order.

To be eligible for a return or replacement:

The request must be raised within 48 hours of delivery.
The product must be unused, unopened, and in its original sealed packaging.
All original labels, packaging, invoices, and free gifts (if any) must be returned along with the product.
Proof of damage, such as clear photographs or an unboxing video, may be required for verification.

2. Non-Returnable Products

For hygiene, safety, and quality reasons, we do not accept returns in the following cases:

Opened or used products.
Products with broken or tampered seals.
Products damaged due to misuse, negligence, or improper storage.
Products returned without original packaging.
Promotional items, free gifts, or giveaway products.
Products returned after the eligible return period.

3. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched from our warehouse, cancellation is not possible.

If you wish to cancel your order before dispatch, please contact our customer support immediately.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours of delivery with:

Order Number
Customer Name
Contact Number
Clear photographs of the product
Unboxing video (recommended for transit damage claims)

After verification, we may:

Replace the product at no additional cost, or
Issue a full refund, as applicable.

5. Return Process

To request a return:

Step 1: Contact our Customer Support.

Step 2: Share your Order ID and the reason for the return.

Step 3: Submit supporting photographs or videos if requested.

Step 4: Once approved, our team will arrange a pickup where service is available. If pickup is unavailable, you may be asked to send the product to our return address.

Step 5: After the returned product passes inspection, your refund or replacement will be processed.

6. Refund Policy

Refunds are initiated only after the returned product has been inspected and approved by our Quality Team.

Refund timelines are generally as follows:

Online Payments: Refund will be credited to the original payment method within 7–10 Business Days after approval.
Cash on Delivery (COD): Refund will be transferred to the customer's registered bank account within 7–10 Business Days after approval.

Actual credit timelines may vary depending on your bank or payment service provider.

7. Shipping Charges

If the return is due to our error (wrong, damaged, defective, or expired product), Disocal will bear the return shipping cost.
If a return is requested for reasons not attributable to us and is otherwise accepted, the customer shall bear all shipping charges.

Original shipping charges are non-refundable unless the error was on our part.

8. Inspection & Approval

All returned products undergo a quality inspection.

If the returned product does not meet the eligibility criteria mentioned in this policy, the return request may be rejected, and the product may be sent back to the customer.

9. Orders Not Confirmed but Payment Deducted

If your payment has been deducted but the order was not confirmed, the amount is generally reversed automatically by your bank or payment provider within 5–7 Business Days.

If you do not receive the refund within this period, please contact us with your payment details for assistance.

10. Fraudulent or Abuse of Return Policy

Disocal reserves the right to refuse returns, replacements, or refunds in cases involving:

Fraudulent transactions
Repeated abuse of the return policy
False or misleading claims
Products intentionally damaged after delivery
Any activity violating our Terms & Conditions

11. Force Majeure

Disocal shall not be liable for delays in processing returns, replacements, or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, courier delays, government restrictions, strikes, pandemics, or other unforeseen events.

12. Consumer Rights

This Return & Refund Policy does not limit or affect any rights available to consumers under applicable Indian laws, including the Consumer Protection Act, 2019.

13. Changes to this Policy

Disocal reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this website.